Topic: Churn
Found 1 entries.
- “Churn Rate” Without a Definition Is Just Drama
Is your churn 5% or 15%? It depends on who is holding the calculator. We stop the metric wars by defining the denominator and segmenting the exit door.
Found 1 entries.
Is your churn 5% or 15%? It depends on who is holding the calculator. We stop the metric wars by defining the denominator and segmenting the exit door.