Topic: Saas

Found 2 entries.

• “Churn Rate” Without a Definition Is Just Drama

  Is your churn 5% or 15%? It depends on who is holding the calculator. We stop the metric wars by defining the denominator and segmenting the exit door.

• “Unlimited Seats” Is Not Generous: It Is How Spend Hides

  SaaS companies offer 'Unlimited User' plans to make you lazy. It destroys your ability to calculate unit economics. We expose the trap.