Topic: Surveillance

Found 2 entries.

• If the Client Isn’t Aware We’re Tracking It, We Shouldn’t Be Tracking It

  Invisible analytics are the digital equivalent of a two-way mirror. We explore why 'just metadata' is a lazy excuse for surveillance.

• No, We Don’t Need Session Replays in a Law Office

  Watching your clients navigate your website like rats in a maze is not 'optimization.' It is intrusion. We explore why Session Replay tools have no place in a professional firm.